About four months ago we ran a promotion for Mogotest through AppSumo, a great site for getting deals on modern Web apps. This was the first time we ran a promotion through a third-party site and it was a great experience for us overall. However, we did run into various hiccups, most notably with our billing provider. Now that we’ve done one promotion and ironed out most of the problems related to it we are looking forward to doing more in the future. However, we do regret that some AppSumo customers did experience difficulties, which we tried to fix as quickly as possible.
Most recently you may have noticed we experienced a problem with our billing system. This was a problem that we spent considerable time trying to avoid, but due to our third-party billing provider we were unable to avoid it. Basically, every AppSumo signup was set up to auto-convert into our paid product. Initially this was the only option available to us, even though we weren't keen on it (who wants to remember to cancel something in four months?). Over the course of the four month promotion, however, we were able to suspend accounts rather than convert them into paying customers. We set this up with our billing system, they told us that no one would be charged, I emailed all of you telling you such, and sure enough, many of you got charged anyway.
As soon as we caught the issue, we issued refunds to any of you that were affected and cancelled your accounts (so we no longer have your billing details). The refunds occurred fast enough such that you should have never been charged, although there may have been a hold on your account due to the charge authorization. The authorizations should drop off after a few days. If not, please feel free to contact me directly and I'll get it squared away.
We have been unhappy with our current billing provider for a few months, but we were hesitant to change to a new provider for fears of unforeseen billing problems. Ultimately, this latest incident has pushed us to the edge and we will begin to change billing providers as soon as we have found a new one that meets our needs. Again, I apologize for any inconveniences you may have experienced with inadvertent billing or any other billing issues that may have occurred. If you have any questions or concerns about your billing do not hesitate to contact us. We hope all of our AppSumo customers enjoyed their four month subscription to Mogotest and we wish you all the best with your Web development work.
As for all of our continued customers, you may be wondering how this billing provider change may affect you. We will keep you updated as we make the change and we will let you know of any actions you may have to take. Until then, happy testing!